Thank you for shopping with Nature Care Wellness. We truly appreciate your support of our small business.

 

We offer refunds and/or exchanges within 30 days of purchase. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

Eligibility for Refunds & Exchanges

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To be eligible for a return or exchange:

• Your item must be unused and in the same condition that you received it

• The item must be in its original packaging

• You must provide a receipt or proof of purchase

Only regular-priced items may be refunded. Sale items are non-refundable.

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on opened or used personal care products, including but not limited to:

• Skincare products

• Body care products

• Lip care products

• Herbal teas or consumable wellness products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at naturecarewellnesscenter@gmail.com with:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

We will gladly work with you to resolve the issue through a replacement, exchange, or refund when appropriate.

Refund Process

Returns may be made either in-store or by mail.

If returning by mail, customers are responsible for all return shipping costs, including the return shipping label, unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

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